Saturday, September 28, 2013
RESUME
Education: M.Tech in Comp., Sc. From Central
University, Hyderabad-Dec 1989.
B.Tech
in Electronics&Commn Engg From REC Warangal (NIT) Oct 1987.
Experience
Summary:
I have worked about more than 20
years in IT Support and operations, mainly in Unix domain and I have
implemented various IT projects for the health and performance of the Servers,
Storage, Network in the large global IT setups and received various awards,
certifications and appreciations in the areas listed in the subsequent
paragraphs. Following is the brief summary of my work, during my stay in Cadence and HCL
Technologies.
- Setup,
Architecture, Implementation of Server Monitoring to take care of the health
and performance of about 10000 Unix/Linux Servers and about 2000 Application
Servers, Storage Devices and Network Devices using CA Tools.
-
Server
Monitoring Using Nagios and Ganglia.
-
Server
Monitoring using HP-Openview.
-
Team
building to work on the IT support activities as per the IT standards.
- Partnering
with the development teams to understand the needs and painpoints and build the
infrastructure accordingly.
-
Unix
Inventory Solution using Altiris/Symantec tools.
- Corporate
EMAIL Infrastructure, Archival, Spam control using Postini tools and unix
sendmail.
-
Corporate
setup for NTP.
- Knowledge
Base lead to populate the knowledge to help the IT Helpdesk teams to resolve
the repeatable tasks to improve the productivity.
-
SLA
measurement using the automated scripts to measure, monitor the performance of
the individuals and create performance reports and help other managers to get
the performance reports of their teams.
-
Escalation
support for Unix issues and Root Cause Analysis.
-
Mentor
and the Trainer for the new joinees and other staff members in the areas of
Unix and Internal IT policies.
-
Remedy
Pilot to followup with the teams for the closure of the IT tickets.
- Automation
Development of IT tasks such as Monitoring tasks, Asset Cleanup, Server
performance Audits, SLA monitoring, Ticket Updates Monitoring, Software
Deployments covering about 12000 unix systems around the Globe across various
versions of Unix, Linux primarily using Shell Scripting.
-
Ideation
lead for improving the organizational IT processes and standards.
-
Member
of Center of Excellence in the Unix domain.
- Occasionally
worked on Perl and PHP to develop the automations for Oracle Database
monitoring.
-
Unix/Linux
Lead support.
-
I have
setup Offshore development Centers in HCLT.
-
SEI-CMM
and ISO Trained.
- My
strengths as noted by my superiors and peers are Unix, Customer Focus, Strong
Organization, Discipline and Integrity, Task Execution, Implementation
Innovation and Knowledge Sharing.
Performance
Awards/Rewards, Accomplishments,
Technical Certifications, Training, Acc:
-
4 Consecutive Ideation Awards for highest Number of Ideas and for
highest number of votes on the ideas. - 2009
-
Departmental Award for best Automation – 2008
-
Department level award for Monitoring Setup in Chelmsford - 2007
-
Team award for site relocation - 2006
-
3 Consecutive Best Knowledgebase Contributor Awards - 2005
-
Team award for highest issue resolution rate - 2003
-
Other Numerous awards for Process improvement Ideas and Operational
Excellence during the course of project assignments.
- Applause Award by Cadence for highest number of Knowledgebase Contributions consistently for 6 months. (
56,72,82,80,48,20 in the last 6 months – May-2004 to October-2004)
- Applause Award by Cadence for Demonstration of Teamwork to achieve
highest number of remedy ticket resolution in 2001
-
Long Service Award for 10 Years working
-
Applause Award for Openview Implementation, by Engineering Group in Cadence.
-
Certificate of Appreciation for Disaster Recovery Implementation
-
Quarterly Recognition by CIO for SPAM administartion
-
Spot Award by IT Management for Innovative Scripting Skills for the
fastest delivery of Openview Compliance Results for Cadence World Wide.
- Appreciation by Remote sites (France) for covering the IT support
during their absence
-
Highest number of certifications in the IT group in Cadence.
-
Not more than 1 negative MOT per year by the customers.
-
Resolved about 1500 tickets resolution in a single day.
-
Many appreciations/kudos by the customers for the highest quality of
support.
-
Highest Number of Awards won in the IT department. (local 100 people
in the dept. ) (One each in May, June, October 2004)
-
Contributed about 50% of knowledge articles to the In house IT
Knowledge base.
-
Numerous Appreciations for automating most of the IT activities
Certifications:
·
CA Accredited Associate - 2009
·
Sun Certified System Administrator
for Solaris 7 Administrator – I - Prior
to 2000
·
Sun Certified System Administrator
for Solaris 7 Administrator – II – Prior to 2000
·
Sun Certified Network Administrator
for Solaris 7 – Prior to 2000
·
HP Certified Systems Administartor
(CSA – HP-UX) – Prior to 2000
·
CA Spectrum (3 Levels) - 2009
·
CA eHealth (2 Levels) - 2009
·
Altiris Asset Management Solution,
Inventory Solution, Notification Server - 2004
·
Micomuse Netcool Certified - 2005
·
HP Openview - 2005
Technical Skills:
- Monitoring Tools – CA Spectrum, CA eHealth, HP Openview,
Nagios, Ganglia, Micromuse NetCool, Groundworks
-
Asset Management: Altiris/Symantec
-
SPAM Control: Trendmicro Interscan Viruswall, Postini
-
Imaging: Opsware
-
Backup: Legato
- IT Infrastructure: RCS, NIS, DNS, LDAP, NTP, MAIL,
ListServer, MS Exchange and other critical services like enterprice FTP server
etc.
-
Unix Administration: Solaris, HP, Linux, AIX, Shell
Programming, C Programming, PERL, PHP, Expect.
Process
Definitions for SEI-CMM and ISO
Work at CADENCE (
From 31 Mar 2000 till Date)
·
Enterprise Infrstructure Monitoring Implementation
o Architect the monitoring
infrastructure
o Implement CA eHealth for Performance
Management of about 10000 Servers and Network devices in Cadence.
o Implement Fault Monitoring of above
devices.
o Vendor and Customer Interface
·
IT Process Automations:
o SLA Control
o Individual Performance measurement
o Mass scale Deployments
o Manitenance Activites
·
IT Ideation Lead
o Ideas Generation for Organization
Development and Follow up to implement the ideas
o Provided most number of ideas in the
areas of work load reduction, process efficiencies, automation ideas
·
Shift Manager
o Shift Operations handling and
supervision
·
Openview Implementation and maintenance. – Across all
Global sites of Cadence.
o Openview Deployment
o Training Resources for Operations
handling
o Automation setup
·
Netcool Implementation and maintenance - Across all Global
sites of Cadence.
o Trained in Netcool Monitoring tool by
Micromuse, USA.
o Server Administrator
·
Altiris for Unix, implementation and maintenance - Across
all Global sites of Cadence
o Worldwide Deployment
o Regular Operations
·
NTP Project Management & implementation - Across all
Global sites of Cadence.
o Designed and Architected NTP for the
company.
o Rolled out the NTP configuration on
all systems of the company around the globe.
o NTP maintenance
o Developed the self heeling scripts.
·
Remedy Escalation Handling
Complex and unresolved
IT issue handling
· Cadence Worldwide , IT infrastructure Monitoring Using
Netcool, Altiris and Openview.
o Implemented Openview, Netcool and
Altiris to take care of proactive monitoring of all critical servers and
inventory management of all the systems.
·
Knowledge Base Management
o I lead KB intiative as SME and
populated with maximum information to effectively handle the operations by the
team.
·
Staff Training
o Trained the staff Mail, Postini, Spam Admin, NTP, Altiris,
Unix etc.
·
Corporate Critical Infrastructure Administartion – MAIL,
FTP
o Implemented EMAIL infrastructure and
NTP Infrastructure and lead the Operations.
·
Worldwide Deployments
o Taken care of worldwide deployments
of various agents/configurations required for Various Monitoring Infrastructure
and Inventory Control and the IT Standards Complaince.
·
IT Ticket handling
o Taken care of genrally unresolved
technical issues of the customers.
·
Corporate DNS Administartion
·
POSTINI Administration,
Spam control Vendor Interface, Trainer
o Taken care of spam control
implementation and training the helpdesk resources.
·
IT Ticket Management (To improve the team ticket
resolution performance)
o Made analyzers to measure performance
of individuals wrt process compliance.
·
Backup Administration using Legato.
Projects Architected/Implemented in the Past:
-
NTP Implementation across all the sites WW Cadence, 2001
-
Unix Asset Management across all sites WW cadence, 2002
-
Openview Deployment on all the Business Units – WW cadence
, 2003,2004
-
Altiris Implementation – WW Cadence, 2003, 2004
-
Mail Archiving – Corporate Mail Infrastructure., Ongoing
Past Experience:
I have
worked with the following clients
abroad.
q Credit-Suisse – Zürich, Switzerland
q Boole & Babbage – Sunnyvale –
California
q Lexis-Nexis – Dayton
q Cadence Design Systems, San Jose.
Prior to Cadence:
-
Credit Suisse, Switzerland – 6 Months ( Mar 99 to Sep 99)
– Sun Solaris Administration and Banking Product Administration.
-
HPS - ( 13 Dec 99 To 30 Mar 2000): I worked with HPS India since 13th
Dec ’99. I provided support internally
for Unix and Network. Our network has 400 nodes with two LANs and Radio links
of 256K among different buildings, WAN
links to Dallas-64K, Heathrow-192K,
Internet-128K. LAN is of Sun Solaris workstations, Sun Ultra-10, NT workstations, NT servers, Exchange Server
etc. The external traffic is controlled by Checkpoint Firewall Software. I have
trained the staff on Sun Solaris 7 administration and got most of them Solaris
assignments onsite.
- HCL Technologies India, Gurgaon 4 Years (Nov ’94 to Mar
’99) – System Administration Incharge, HPUX, Sun Solaris Administration.
- HCL America - 3months + 3 months for Lexis-Nexis (Through
Hcl Tech) – System Administration tools porting on Unix systems and Infrastructure Project.
-
ISRO Satellite Centre, Bangalore - 3 Years as Scientist-SC
– System administration and maintenance of RS6000 workstations and IBM PCs with
Unix and MSDOS and the development of Microwave applications.
-
AMI Sanag - Hyderabad - 1.4 Years as S/W Engr R&D – S/W Development
involving C and Unix , Unix installations and customer support..
-
NSL - Hyderabad - 4
Months as EDP Incharge – Development involving Unix,C,Unify RDBMS
Work at Credit
Suisse Bank, Switzerland ( 6 Months From
March 99 )
Worked on SUN Solaris adminstration
and a Financial Instruments Application-an Oracle Product Administration since
February-99 in Credit Suisse bank in
Switzerland. Orbix, Persistence, Paradigm Plus, C++, Webservers (Apache, Jigsaw
etc), JDK 1.1 and 1.2, Servlets are the
supporting software for this product. I take care of the Backup using Solstice
admin tool and the Sparc Storage Library administration and Installation,
Configuration and Maintenance of the above supporting products, tools, applications, Transfering data from Unix box to IBM
Mainframe, Upgradation of OS , Installation of the latest patches on all the
systems etc. The Project team size is 15. This is 6 months assignment.
Work at HCL
Technologies: (4+ Years, Nov 94 to Feb 99)
Worked in the role of System
Administration Incharge since Nov 1996 and Unix Systems Administrator between Nov 94 and Nov 96 in HCL Technologies
Ltd, India, the largest IT Company in India which has got its business around
the globe.
My work involves the interfacing and
connectivity among the international HCL business offices, and providing the
tools for close interaction among the group companies around the globe, Maintenance, Management of in house HPUX(10.01,10.10,10.20,9.04), Solaris
2.4, 2.5, 2,6 SUNOS 4.1.3 , Networks of 300 Nodes and 200 nodes with each network
having multiple segments, (UNIX, PC's,
NT's, Netware) ,WAN Admin, LAN (With DHCP, Firewalls) Admin, Utilities
Development, Automation of Sysadmin activities, (Help desk, Backup,
Restoration, Strategies for backup, Regular maintenance of Unix Systems), Setup
& administration of NIS, NFS, ANONYMOUS FTP, TCP-IP Services, AUTOMOUNTER,
SENDMAIL, TCP-IP Proxy admin, Installation & Administration of webserver, MAIL Administration (MSExchange
with MS Mail Connectors) and the basic DBA activities etc. I also look after
the the Mail administration function and the system administration in the group
companies in Delhi.
I lead a team of 10 engineers with
diversified skills to manage the above
activities among 3 locations in Delhi and Noida.
My strong area of working is
Unix ( different flavors )
Systems administration. I have got fair knowledge in development under Unix
environment and above said non unix
sysadmin areas and I have groomed the staff to work in the above areas. I have
utilized my Unix development experience in developing system admin utilities,
help desk programs, training utilities etc as explained in the following
paragraphs.
Projects
Details
Cadence Design Systems,
India – Noida and Bangalore ( From Apr 2000 – Present)
Organization Critical Infrastructure
support incharge
Enetrprice Monitoring (Design,
architecture, implementation, operations)
Architecting NTP, NTP deployment and
Operations,
Openview deployment
Openview Management and Maintenance
Altiris 5.5 Implementation
Altiris 5.6 Deployment - 2007
Altiris 6.0 Deployment - 2009
Altiris 7.0 Deployment - 2011
Symantec 7.1 Implementation - 2012
Openview Compliance Reporting,
Remedy Reporting ,
Email Infrastructure/Postini
Ongoing Configuration Compliance Surveys
Systems Management ...
Groundwork Tool for Monitoring
Nagios Tool for Monitoring
Netcool for monitoring
PRIOR TO CADENCE : (1991 to
2000)
HCL Perot Systems (From
December ‘99 – Mar 2000)
PROJECT – Staff Training on
Solaris for offshore and onsite projects ( 21st Feb 00 to 25th
Feb 00 )
Credit
Suisse, Switzerland (Feb ’99 To Aug ‘99)
PROJECT – Sun Solaris Administration and VDPS Administration (Feb
’99 - Aug ‘99)
Client: Credit
Suisse Bank, Zurich, Switzerland
Environment: H/w: SS20, SS5, Sun IPX Workstation,
Jukeboxes, SUN Ultra 10, SUN Ultra Enterprise, SUN Ultra-2O/s: Solaris 2.5,
Solaris 2.6
Description
and Role: SUN Solaris administration and a
Financial Instruments Application-an Oracle Product Administration. Orbix,
Persistence, Paradigm Plus, C++, Webservers (Apache, Jigsaw), JDK 1.1 and 1.2,
Servlets are the supporting software for this product. Backup using Solstice admin tool and the
Sparc Storage Library administration and Installation, Configuration and
Maintenance of the above supporting products, tools, applications, Transferring
data from Unix box to IBM Mainframe, Up-gradation of OS, Installation of the
latest patches on all the systems etc. The Project team size is 15.
HCL Technologies, Gurgaon
(From Nov ‘94 To Feb ‘99)
PROJECT - Unix Infrastructure Support
Client: Internal
Environment: H/w: SS5; SS20; HP9000-G30, G40, D220; PC's,
Micom Mux, 100 Base-T Ether Switches, Manageable Hubs and Other Network
Components, IBM PC's with Various Configurations, Network of 550 Nodes. O/s: Solaris
2.6, 2.5.1, 2.4, SunOS 4.1.3, HpUx 9.04, 10.01, 10.10, 10.20, MSDOS, Windows NT
4.0, 3.51, NetWare, Windows95. Tools: NIS, NFS, NIS+, Shells, Solaris Admin
Suite, DBX, DHCP, Firewalls, MS Proxy Server, and Proxy servers on HpUx. Applications: MS
Exchange, MSMail, Remote MAIL, and RAS on NT, Oracle, Sybase, Intranet, and
Lotus Notes
Work
Description and Role: System Administration
Incharge after Nov ’96 and Unix Systems Administrator between Nov 94 and Nov 96
in HCL Technologies Ltd., India, the No.1 IT Company in India which has got its
business around the globe. The interfacing and connectivity among the
international HCL business offices, and providing the tools for close
interaction among the group companies around the globe. Maintenance, Management
of in-house HpUx (10.01,10.10,10.20,9.04), Solaris 2.4, 2.5, 2,6 SunOS 4.1.3,
Networks of 350 Nodes and 200 nodes with each network having multiple segments,
(UNIX, PC's, NT's, NetWare). WAN Admin, LAN (With DHCP, Firewalls) Admin,
Utilities Development, Automation of Sysadmin activities, (Help desk, Backup,
Restoration, Strategies for backup, Regular maintenance of Unix Systems). Setup
& administration of NIS, NFS, ANONYMOUS FTP, TCP-IP Services, AUTOMOUNTER,
SENDMAIL, TCP-IP Proxy admin, Installation & Administration of webserver,
MAIL Administration (MS-Exchange with MS Mail Connectors) and the basic DBA
activities etc. I looked after the Mail administration function and the system
administration in the group companies in Delhi. He groomed the staff to work in
the above areas and utilized his Unix development experience in developing
system admin utilities, helpdesk programs, training utilities etc as explained
in the following paragraphs.
The following is the brief of the work
done during his tenure in HCLT Technologies, Gurgaon.
PROJECT - Radio Link Setup
Role: Involved in setting up of the radio link
between our office in Gurgaon and NIIT at Kalkaji in Delhi. This involved the
setting up of the radiomodems and the bay Networks routers at the both ends and
testing the connectivity from Gurgaon to Infinium, Hyannis-USA. My role was to
establish and maintain this setup.
PROJECT - The 64Kbps Link Setup to Sydney Australia
Role: Involved in the setting up of the link from
Gurgaon to Sydney, Australia to connect to the client Bankers’ Trust in Sydney.
He had associated for this with Datacraft-India and their Australian
counterparts. This was the fiber link. I was involved in giving network plan
and other interaction and day to day diagnosis and maintenance.
PROJECT - The 64Kbps Link
Setup to Tokyo
Role: Involved in setting up of the link between
Gurgaon and NEC Japan. This link is used to have the data communication as well
as the voice communication for the customer interaction. They had closely
associated with British Telecom and Crompton Creaves to achieve the above
facility. I took care of performance monitoring and maintenance of this link.
Oracle Administration (25 Nov
’97)
PROJECT - Report Writers (12 Oct ’97 – 19 Oct ’97)
PROJECT - MUX Installation (1 Oct ’97 – 3 Oct ’97)
Environment: MICOM MUX Model 20K
1. Interfacing to EPABX
2. Interfacing to FAX
3. Interfacing with NetWare Router
4. This Mux is used to connect to the WAN link to USA from Gurgaon
Role: The regular Maintenance, channels mgmt, the
link monitor etc.
PROJECT - Infrastructure (1 Sept ’97 – 10 Sept ’97)
Client: Lexis-Nexis
Environment: H/w: SS5, SUN IPX workstations O/s: Solaris
2.5.1 and SunOS 4.1.3 Tools: Solstice admin suite and NIS+
Setup the Network of 35 Sun Sparc
Stations (SS5's and IPX workstations. Setup of 6 Servers (Compute servers, File
servers, Database Servers), Setup of NIS+ server with NIS compatibility and the
Replica Servers. Setup of other TCPIP, Send-mail on one of the compute servers.
Installed RAID Boxes on the file server. Setup of the 8mm DAT drives on the
compute servers.
Role: I was
working with the team of 2 persons. Technical Lead and Sysadmin role and
offshore, ADF (Application Development Facility) Setup role.
PROJECT - Infrastructure (Dec ’96 – March ’97)
Environment: H/w: SUN SPARC5 O/s: SunOS 4.1.3
Tools: NIS, Hirl, C Shell
Sun servers and workstations are to be
staged and the applications are to be installed, tested and replicate the
lexis-nexis production environment in India for Offshore development.
Role: I was responsible for interaction with
lexis-nexis, staging the machines, Installation of applications and setting up
the environment in India, maintain the setup and resolve the issues if any
during development.
NIS+ Infrastructure setup
Backup Automation
In house Helpdesk Tool Development
Porting of the Centralized system Administration Package for HCL
America for Boole&Babbage.
ISRO Satellite Centre (Aug ‘91 – Oct ‘94) –
Scientist-C
Overall
Mainteance of Computer Cell and inhouse training of the employees. Facilitated
training by developing CALs.
Role and Contribution: To design, develop, implement, document, train and support.
Work at AMI Sanag Micromation Pvt. Ltd. (From Jun
’90 To Aug ‘91) - Developer
Project: Developed
Navigational Instrument Simulator (April ’91 – Aug ’91) for airforce.
Environment: H/w: 8085 Kit S/w: Assembly O/s: Assembly
The Navigational instruments showing various
navigational parameters like altitude, speed, temperature, distance, height etc
are driven by the stepper motors and the stepper motors are controlled by 8085
micro processor system which is driven by the simulator. The simulator takes
the input of the instrument readings at the specified time intervals. Half step
technique is used to drive the instruments to get the smooth movement of the
indicators in the instruments. This project is appreciated by airforce,
Hyderabad and for this project Government has awarded Visisht Seva Medal to the
associate who works in Airforce, It is learnt that client is able to save a few
crores of rupees annually on account of this successful work.
# posted by vyas @ 10:28 AM 
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